We aim to process and dispatch all orders as quickly as possible.

• Processing Time: Orders are typically processed within 1–3 business days

• Shipping Time:

• Standard Shipping: 3–7 business days (Australia-wide)

• Express Shipping: 1–3 business days

• Shipping Charges: Calculated at checkout based on location and order size

• Tracking: Once shipped, you will receive a tracking number via email

Please note: Delivery times may vary during peak seasons or due to courier delays, which are outside our control. (Celebration HQ)

Incorrect Address / Failed Delivery

• Please ensure your shipping details are correct at checkout

• We are not responsible for delays or losses due to incorrect addresses

• Re-delivery charges may apply for returned parcels

Returns & Exchanges

We want you to love your purchase, but due to the nature of our products:

• ❌ No returns for change of mind (especially for personalised/custom items)

• ✅ Returns accepted only if items are:

• Faulty

• Damaged

• Incorrect

Items must be:

• Unused

• In original packaging

• Reported within 7 days of delivery

Return shipping costs:

• Customer pays for change-of-mind returns (if applicable)

• We cover shipping if the item is faulty or incorrect